Our 30-Day Promise 🛡️
Tier 1 — Our fault (30 days from delivery): WE pay for everything
Damaged in transit · manufacturing defects · misprints (wrong design, placement, or colors) · wrong item/size/color shipped · lost packages (report within 30 days of the estimated delivery date).
Remedy — your choice: free replacement shipped fast, or a full refund including the original shipping. Defective items do not need to be returned. We may ask for a clear photo of the issue. This is our word — no fine print, no fight.
Tier 2 — Change of mind / wrong size you selected (30 days from delivery): YOU pay only the return shipping
Email support@huebugs.com with your order number first. Ship the item back to our US returns address — unworn, unwashed, with tags — at your own cost:
Huebugs Returns, 24 Broadway, Jersey City, NJ 07306
Once received and inspected, we refund the full product price (original shipping is not refundable). Prefer an exchange? Send it back the same way and we'll ship the new size to you free of charge.
What returned items become: inspected on arrival. Items in perfect condition are never resold as new — they're donated or sold as discounted open-box. That's our transparency promise.
Digital products: instant downloads are non-refundable by nature — but if a file is broken or corrupt, we fix or replace it free, always. Just email us.
How to claim
Email support@huebugs.com with your order number and (for damage/misprint) a photo. We respond within 24 hours on business days (Monday–Friday).